Terms & Conditions

1. Agreement to Terms

By accessing and using the AI Life Solutions website (www.ailifess.com), purchasing our products, or using our services, you agree to be bound by these Terms & Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site and our services.

Company Information:
AI Life Solutions AG
Bahnhofstrasse 1, 8001 Zürich, Switzerland
Business Registration: UID CHE-331.683.991
Email: [email protected]
Phone: +41588196200

2. Use License and Restrictions

2.1 Permitted Use

Permission is granted to temporarily access and use our website for personal, non-commercial transitory viewing only. This license includes the right to:

• Browse our product catalog and information
• Create an account and make purchases
• Access customer support and training materials
• Use our AI devices in accordance with their intended purpose

2.2 Prohibited Activities

Under this license you may not:

• Modify, copy, or distribute the materials on our website
• Use the materials for any commercial purpose or for any public display
• Attempt to reverse engineer, decompile, or disassemble our AI devices or software
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server
• Use our services for any illegal or unauthorized purpose
• Interfere with or disrupt the integrity or performance of our website or services

3. Product Sales and Orders

3.1 Order Process

When you place an order through our website, you are making an offer to purchase the products at the prices displayed. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or issues with your payment method.

3.2 Pricing and Payment

• All prices are displayed in Swiss Francs (CHF) and include applicable VAT
• Prices are subject to change without notice
• Payment is due at the time of order placement
• We accept major credit cards, bank transfers, and digital payment methods
• Orders are processed only after payment confirmation

3.3 Order Confirmation and Cancellation

You will receive an order confirmation email once your payment is processed. You may cancel your order within 24 hours of placement if the order has not yet been shipped. Cancellation requests must be submitted via email to [email protected].

4. Shipping and Delivery

4.1 Delivery Terms

• We ship to addresses within Switzerland and select international locations
• Delivery times are estimates and may vary due to circumstances beyond our control
• Risk of loss and title for products pass to you upon delivery to the carrier
• You are responsible for providing accurate delivery information

4.2 Shipping Costs

Shipping costs are calculated based on the delivery method selected and will be displayed during checkout. Free shipping is available for orders over CHF 500 within Switzerland.

5. Returns and Refunds

5.1 Return Policy

You may return products within 30 days of delivery for a full refund, provided they are in original condition with all accessories and packaging. Custom or personalized products may not be eligible for return.

5.2 Return Process

• Contact our customer service to initiate a return
• We will provide a prepaid return shipping label
• Package the item securely with all original materials
• Refunds will be processed within 5-10 business days after we receive the returned item

5.3 Warranty Claims

Defective products may be returned or exchanged under our warranty terms. Warranty claims must be reported within the warranty period and may require proof of purchase and description of the defect.

6. Product Warranties

6.1 Limited Warranty

AI Life Solutions warrants that our AI devices will be free from defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase. This warranty covers:

• Manufacturing defects and hardware malfunctions
• Software bugs and performance issues
• Premature component failure under normal use

6.2 Warranty Exclusions

This warranty does not cover:

• Damage caused by misuse, abuse, or negligence
• Normal wear and tear or cosmetic damage
• Damage from unauthorized modifications or repairs
• Damage from accidents, natural disasters, or power surges
• Software issues caused by third-party applications

6.3 Warranty Remedies

Our sole obligation under this warranty is to repair or replace defective products at our discretion. In no event shall our liability exceed the purchase price of the product.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

7.1 Device Data Collection

Our AI devices may collect usage data to improve performance and provide personalized experiences. This data collection is subject to your consent and our Privacy Policy. You may opt out of certain data collection features through device settings.

8. Intellectual Property Rights

8.1 Our Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, software, and AI algorithms, is the property of AI Life Solutions or our licensors and is protected by Swiss and international copyright, trademark, and other intellectual property laws.

8.2 User-Generated Content

By submitting content to our website (reviews, comments, feedback), you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display such content for business purposes.

8.3 Trademark Notice

"AI Life Solutions" and our logos are trademarks of AI Life Solutions AG. You may not use our trademarks without our prior written consent.

9. User Accounts and Security

9.1 Account Creation

To access certain features of our website and services, you may be required to create an account. You agree to provide accurate, current, and complete information and to update such information as necessary.

9.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You agree to notify us immediately of any unauthorized use of your account
• We are not liable for any loss or damage arising from unauthorized account access
• You may not share your account with others or create multiple accounts

9.3 Account Termination

We reserve the right to terminate or suspend your account at any time for violation of these terms or for any other reason at our sole discretion.

10. Limitation of Liability

10.1 Disclaimer of Warranties

Except as expressly stated in our limited warranty, our products and services are provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 Limitation of Damages

In no event shall AI Life Solutions be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, regardless of the theory of liability and even if we have been advised of the possibility of such damages.

10.3 Maximum Liability

Our total liability to you for any claims arising from or related to these terms or our products and services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless AI Life Solutions, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

• Your use of our website, products, or services
• Your violation of these terms
• Your violation of any rights of another party
• Your misuse of our AI devices or software

12. Governing Law and Dispute Resolution

12.1 Governing Law

These terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions.

12.2 Jurisdiction

Any disputes arising from or relating to these terms or our products and services shall be subject to the exclusive jurisdiction of the courts of Zürich, Switzerland.

12.3 Alternative Dispute Resolution

Before pursuing litigation, we encourage you to contact us directly to resolve any disputes. For consumer disputes, you may also contact the Swiss consumer protection authorities or use online dispute resolution platforms.

13. Force Majeure

We shall not be liable for any failure or delay in performance under these terms which is due to fire, flood, earthquake, pandemic, government action, war, terrorism, or other causes beyond our reasonable control. In such events, we will make reasonable efforts to minimize delays and notify affected customers.

14. Severability and Waiver

14.1 Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms shall remain in full force and effect.

14.2 Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website and services after any changes constitutes acceptance of the new terms. We will notify users of material changes via email or website notice.

How to stay informed:

• Check this page periodically for updates
• Subscribe to our newsletter for important announcements
• Contact us if you have questions about changes

16. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Response Time: We will respond to legal inquiries within 5 business days.

17. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and AI Life Solutions concerning the use of our website, products, and services.

Related Documents:

• Privacy Policy
• Cookie Policy
• Return Policy
• Service Policy