Privacy Policy

Your privacy is our priority - transparent data practices and protection

Last updated: December 10, 2024 | Effective date: December 10, 2024

Our Commitment to Privacy

We respect your privacy and are committed to protecting your personal data

🔒

Data Minimization

We only collect personal data that is necessary for providing our services and improving your experience.

🛡️

Secure Processing

Your data is processed securely using industry-standard encryption and security measures.

👤

Your Control

You have full control over your personal data with rights to access, correct, delete, and port your information.

📋

Transparency

We provide clear information about what data we collect, how we use it, and who we share it with.

Data Controller

Who is responsible for your personal data

AI Life Solutions AG

Address:
Bahnhofstrasse 1
8001 Zürich, Switzerland

Business Registration:
UID: CHE-331.683.991

Data Protection Officer:
Email: [email protected]
Phone: +41588196200

EU Representative:
For EU residents, our EU representative can be contacted at:
[email protected]

What Data We Collect

Types of personal information we may collect from you

Account Information

What we collect:

  • Name and contact information (email, phone, address)
  • Account credentials (username, encrypted password)
  • Profile preferences and settings
  • Communication preferences

Why we collect it: To create and manage your account, process orders, and provide customer support.

Legal basis: Contract performance and legitimate interests.

Purchase Information

What we collect:

  • Order history and product preferences
  • Payment information (processed securely by payment providers)
  • Shipping and billing addresses
  • Transaction records and invoices

Why we collect it: To process orders, handle payments, arrange delivery, and provide after-sales support.

Legal basis: Contract performance and legal obligations.

Device Usage Data

What we collect:

  • Device performance and usage statistics
  • Error logs and diagnostic information
  • Feature usage patterns (anonymized)
  • Software version and update history

Why we collect it: To improve device performance, provide technical support, and develop new features.

Legal basis: Legitimate interests and consent (where required).

Website Analytics

What we collect:

  • Website usage statistics (pages visited, time spent)
  • Browser and device information
  • IP address (anonymized after 30 days)
  • Referral sources and search terms

Why we collect it: To improve website functionality, understand user preferences, and optimize our services.

Legal basis: Legitimate interests and consent (for cookies).

Communication Data

What we collect:

  • Support tickets and correspondence
  • Training session feedback and evaluations
  • Survey responses and product reviews
  • Marketing communication preferences

Why we collect it: To provide customer support, improve our services, and send relevant communications.

Legal basis: Contract performance, legitimate interests, and consent.

How We Use Your Data

The purposes for which we process your personal information

Service Provision

  • Process and fulfill your orders
  • Provide customer support and technical assistance
  • Deliver training and installation services
  • Manage your account and preferences
  • Process payments and handle billing

Product Improvement

  • Analyze device performance and usage patterns
  • Develop new features and improvements
  • Conduct research and development
  • Test and optimize AI algorithms
  • Enhance user experience and interface design

Communication

  • Send order confirmations and shipping updates
  • Provide important service announcements
  • Share product updates and new features
  • Send marketing communications (with consent)
  • Respond to inquiries and support requests

Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests and court orders
  • Maintain records for tax and accounting purposes
  • Protect against fraud and security threats
  • Enforce our terms of service and policies

Data Sharing and Disclosure

When and with whom we may share your personal data

Your Privacy Rights

You have important rights regarding your personal data

Access

You have the right to know what personal data we hold about you and how we use it. You can request a copy of your data at any time.

Request Data Access

Rectification

You can request correction of inaccurate or incomplete personal data. We will update your information promptly upon verification.

Update My Data

Erasure

You can request deletion of your personal data when it's no longer needed or if you withdraw consent (subject to legal requirements).

Delete My Data

Portability

You can request your data in a structured, machine-readable format to transfer to another service provider.

Export My Data

Restriction

You can request limitation of processing in certain circumstances, such as when you contest the accuracy of your data.

Restrict Processing

Objection

You can object to processing based on legitimate interests or for direct marketing purposes. We will stop unless we have compelling grounds.

Object to Processing

How to Exercise Your Rights:

Contact us at [email protected] or use our contact form. We will respond within 30 days and may need to verify your identity for security purposes.

Right to Complain: If you're not satisfied with our response, you can file a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local data protection authority.

Data Security

How we protect your personal information

🔐

Encryption

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption standards.

🛡️

Access Controls

Strict access controls ensure only authorized personnel can access personal data on a need-to-know basis.

🔍

Monitoring

Continuous monitoring and logging of data access and processing activities to detect and prevent unauthorized use.

🏢

Swiss Infrastructure

Data is primarily stored and processed in Switzerland, benefiting from strong Swiss data protection laws.

Data Retention

How long we keep your personal data

Account Data

Retention Period: As long as your account is active, plus 3 years after account closure

Reason: To provide ongoing services and comply with legal obligations

Transaction Records

Retention Period: 10 years from the date of transaction

Reason: Legal requirements for accounting and tax purposes

Device Usage Data

Retention Period: 2 years from collection, anonymized after 6 months

Reason: Product improvement and technical support

Marketing Data

Retention Period: Until you withdraw consent or 3 years of inactivity

Reason: To send relevant communications and offers

Support Communications

Retention Period: 5 years from the last interaction

Reason: To provide consistent support and resolve issues

Privacy Contact

Get in touch with questions about your privacy

Data Protection Officer

Email: [email protected]

Phone: +41588196200

Address:
AI Life Solutions AG
Data Protection Officer
Bahnhofstrasse 1
8001 Zürich, Switzerland

Response Time: We will respond to privacy inquiries within 30 days as required by law.