Return Policy

Your satisfaction is our priority - easy returns and exchanges

30-Day Return Guarantee

Not completely satisfied? Return your AI devices within 30 days for a full refund

📅

30 Days

Full 30 days from delivery date to return your AI devices for any reason

💰

Full Refund

Complete refund of purchase price, including original shipping costs

🚚

Free Returns

We provide prepaid return shipping labels for all returns within Switzerland

❓

No Questions

Simple return process with no complicated questions or lengthy procedures

How to Return Your AI Device

Simple steps to process your return

1

Initiate Return

Contact our customer service team by phone, email, or through our website to start your return. You'll need your order number and reason for return.

Contact Support Start Return Online
2

Receive Return Label

We'll email you a prepaid return shipping label and detailed packing instructions. Print the label and follow the packaging guidelines.

Note: Keep all original packaging materials for easy returns
3

Package & Ship

Securely package your AI device with all original accessories, manuals, and packaging. Attach the return label and drop off at any Swiss Post location.

Tip: Take photos of the packaged item for your records
4

Receive Refund

Once we receive and inspect your return, we'll process your refund within 3-5 business days. You'll receive confirmation via email.

Refund method: Original payment method used for purchase

Return Conditions

Requirements for eligible returns

✅

Eligible for Return

  • Items in original condition
  • All accessories and manuals included
  • Original packaging materials
  • Within 30 days of delivery
  • Proof of purchase available
❌

Not Eligible for Return

  • Items damaged by misuse
  • Missing accessories or parts
  • Customized or personalized items
  • Items beyond 30-day period
  • Items without proof of purchase
⚠️

Special Considerations

  • Hygiene products (limited returns)
  • Software licenses (non-returnable)
  • Installation services (case-by-case)
  • Bulk orders (contact support)
  • International orders (additional fees)

Exchanges

Need a different model or color? We make exchanges easy

Same Model Exchange

If your AI device has a defect or you received the wrong item, we'll exchange it for the same model at no additional cost. This includes free shipping both ways.

Free shipping No restocking fee Priority processing

Different Model Exchange

Want to upgrade or change to a different AI device? We'll apply your original purchase amount as credit toward your new device. You only pay the difference.

Full credit applied Pay only difference Same warranty terms

Upgrade Exchange

Upgrade to a newer model or higher-tier device within 30 days. We'll give you full credit for your original purchase plus any applicable upgrade discounts.

Upgrade discounts Extended warranty Data transfer service

Warranty Coverage

Comprehensive protection for your AI devices

Standard Warranty

2 Years

Included with every purchase

Coverage Includes:

  • Manufacturing defects
  • Hardware malfunctions
  • Software issues
  • Free repairs or replacement
  • Technical support

Extended Warranty

3 Years

With professional installation

Additional Benefits:

  • Extended coverage period
  • Priority repair service
  • Annual maintenance check
  • Advanced replacement program
  • Dedicated support line

Premium Care

5 Years

Ultimate protection plan

Premium Features:

  • Accidental damage coverage
  • Same-day replacement
  • Bi-annual maintenance
  • Software upgrade priority
  • 24/7 premium support

Start Your Return

Fill out this form to begin the return process

Return Information

Processing Time

Return approval: Within 24 hours
Refund processing: 3-5 business days
Credit card refunds: 5-10 business days

What to Include

  • Original product and all accessories
  • User manual and documentation
  • Original packaging materials
  • Proof of purchase (if available)

Need Help?

Phone: +41588196200
Email: [email protected]
Hours: Mon-Fri 9:00-18:00