Support Center

Get help with your AI devices and find answers to common questions

How Can We Help You?

Choose the support option that best fits your needs

❓

FAQ

Find quick answers to frequently asked questions about our AI devices and services.
🔧

Troubleshooting

Step-by-step guides to resolve common issues with your AI devices.
💬

Contact Support

Get personalized help from our expert support team via chat, email, or phone.
📚

User Guides

Comprehensive manuals and setup guides for all our AI devices.

Frequently Asked Questions

Quick answers to common questions

General Questions

What makes AI Life Solutions devices different from other smart home products?

+

Our devices use advanced AI algorithms that continuously learn and adapt to your preferences. Unlike basic smart devices, our products provide personalized automation, predictive insights, and seamless integration across your entire home ecosystem.

Do I need technical expertise to use your AI devices?

+

Not at all! Our devices are designed for everyday users. We provide professional installation, comprehensive training, and ongoing support to ensure you can easily use and enjoy your AI devices regardless of your technical background.

What warranty do you offer on your products?

+

All our AI devices come with a 2-year manufacturer warranty covering defects and malfunctions. Professional installation extends this to a 3-year comprehensive warranty including parts, labor, and software updates.

Technical Support

My device isn't responding to voice commands. What should I do?

+

First, check that your device is connected to Wi-Fi and the microphone isn't muted. Try restarting the device by unplugging it for 30 seconds. If issues persist, recalibrate voice recognition in the app settings or contact our support team.

How do I update my device's software?

+

Most updates happen automatically when your device is connected to Wi-Fi. You can also manually check for updates in the AI Life Solutions app under Settings > Device Updates. Critical security updates are pushed immediately.

Can I use your devices without an internet connection?

+

Basic functions work offline, but AI features, voice recognition, and app control require internet connectivity. Local automation routines and manual controls remain functional during internet outages.

Privacy & Security

How do you protect my personal data?

+

We use end-to-end encryption for all data transmission and process most information locally on your devices. Personal data is never sold to third parties, and you have full control over what information is collected and stored.

Are voice recordings stored permanently?

+

Voice recordings are processed locally when possible. Cloud-processed commands are automatically deleted after 30 days unless you specifically save them for training purposes. You can delete all voice data anytime through the app.

Troubleshooting Guides

Step-by-step solutions for common issues

Connection Issues

1

Check Wi-Fi connection and signal strength

2

Restart your router and wait 2 minutes

3

Restart the AI device by unplugging for 30 seconds

4

Reconnect device through the mobile app

Still Need Help?

Voice Recognition Problems

1

Ensure microphone is not muted or blocked

2

Reduce background noise and speak clearly

3

Retrain voice recognition in app settings

4

Update device software to latest version

Still Need Help?

App Connectivity

1

Update the AI Life Solutions app

2

Check phone's internet connection

3

Log out and log back into the app

4

Clear app cache or reinstall if necessary

Still Need Help?

User Guides & Manuals

Comprehensive documentation for all our products

💡

AI Smart Lamp

Complete setup and usage guide for your intelligent lighting system.

Download PDF
🤖

Robot Vacuum Pro

Setup, mapping, and maintenance guide for your cleaning robot.

Download PDF
🌬️

Smart Air Filter

Installation and optimization guide for air quality monitoring.

Download PDF
📹

Recognition Camera

Security setup and facial recognition configuration guide.

Download PDF
😴

Sleep Assistant

Sleep monitoring setup and optimization recommendations.

Download PDF
🐕

AI Pet Feeder

Automated feeding setup and pet recognition training.

Download PDF
🪞

Smart Mirror

Interactive display setup and customization guide.

Download PDF
🔊

Voice Assistant Hub

Central control setup and smart home integration guide.

Download PDF

Contact Our Support Team

Get personalized help from our AI experts

💬

Live Chat

Get instant help from our support team

Available: Mon-Fri 9:00-18:00

📞

Phone Support

Speak directly with our technical experts

Phone: +41588196200
Hours: Mon-Fri 9:00-18:00

Call Now
✉️

Email Support

Send detailed questions and get comprehensive answers

Email: [email protected]
Response: Within 24 hours

Send Email

Submit a Support Ticket

Describe your issue and we'll get back to you with a solution

Support Information

Response Times

Critical: Within 2 hours
High: Within 4 hours
Medium: Within 24 hours
Low: Within 48 hours

Before Contacting Support

  • Check our FAQ section
  • Try basic troubleshooting steps
  • Note any error messages
  • Have your device model ready

Emergency Support

For safety-related issues or critical system failures, call our emergency line:

+41588196200
Available 24/7