Shipping Information

Fast, secure, and reliable delivery across Switzerland

Delivery Options

Choose the shipping method that works best for you

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Standard Delivery

CHF 25 | 3-5 business days

  • Free shipping on orders over CHF 500
  • Delivery Monday to Friday, 8:00-18:00
  • Tracking number provided
  • Signature required for delivery
  • Available throughout Switzerland
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Express Delivery

CHF 45 | 1-2 business days

  • Priority handling and shipping
  • Delivery Monday to Saturday, 8:00-18:00
  • Real-time tracking updates
  • Signature required for delivery
  • Available in major Swiss cities
🏪

Store Pickup

Free | Same day

  • Pick up from our retail locations
  • Available in Zürich, Geneva, and Basel
  • Order ready within 2-4 hours
  • Expert assistance at pickup
  • No shipping costs
🔧

White Glove Service

From CHF 100 | Scheduled

  • Professional delivery and installation
  • Scheduled at your convenience
  • Complete setup and configuration
  • Training on device usage
  • Packaging removal included

Delivery Areas

We deliver throughout Switzerland

Major Cities

Same-day or next-day delivery available

  • Zürich and surrounding areas
  • Geneva and Lake Geneva region
  • Basel and northwestern Switzerland
  • Bern and central Switzerland
  • Lausanne and Vaud canton

Regional Areas

1-3 business days delivery

  • Lucerne and central Switzerland
  • St. Gallen and eastern Switzerland
  • Winterthur and Schaffhausen
  • Ticino and southern Switzerland
  • Grisons and alpine regions

Remote Areas

3-5 business days delivery

  • Mountain villages and ski resorts
  • Remote alpine communities
  • Islands and isolated areas
  • Special delivery arrangements available
  • Additional fees may apply

How Shipping Works

From order to delivery in simple steps

1

Order Confirmation

Once your order is placed and payment is confirmed, you'll receive an order confirmation email with your order number and estimated delivery date.

2

Preparation & Packaging

Our team carefully prepares your AI devices, performs quality checks, and packages them securely for safe transport.

3

Shipment & Tracking

Your order is handed to our shipping partner and you receive a tracking number to monitor your package's progress in real-time.

4

Delivery

Your AI devices are delivered to your specified address. A signature is required to ensure secure delivery.

Sustainable Packaging

Protecting your products and the environment

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Eco-Friendly Materials

100% recyclable packaging materials including cardboard, paper, and biodegradable protective inserts.

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Secure Protection

Custom-designed packaging ensures your AI devices arrive in perfect condition while minimizing material waste.

♻️

Recycling Program

Return your packaging materials to any of our stores for proper recycling and receive a small discount on your next order.

🌱

Carbon Neutral

All shipping is carbon neutral through our partnership with Swiss climate offset programs.

Special Delivery Circumstances

We accommodate your unique delivery needs

Business Deliveries

For business addresses, we can arrange deliveries during specific hours and coordinate with your receiving department. Bulk orders receive priority handling and can be scheduled for convenient delivery times.

Apartment Buildings

For apartment deliveries, please ensure your name is clearly marked on the mailbox. If you're not available, we'll leave a delivery notice and arrange a convenient redelivery time.

Vacation Homes

Delivering to vacation homes or seasonal residences? Let us know in advance and we'll coordinate with local delivery services to ensure your AI devices arrive safely.

Gift Deliveries

Sending AI devices as gifts? We offer gift wrapping services and can include personalized messages. Delivery can be scheduled for special occasions.

Shipping FAQ

Common questions about delivery

What happens if I'm not home for delivery?

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If you're not available, our delivery partner will leave a notice and attempt redelivery the next business day. You can also arrange to pick up your package from a nearby pickup point or reschedule delivery online.

Can I change my delivery address after ordering?

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Address changes are possible before your order ships. Contact our customer service team as soon as possible. Once shipped, address changes may incur additional fees.

Do you ship to PO boxes?

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Due to the value and size of our AI devices, we require delivery to a physical address where someone can sign for the package. PO boxes are not accepted for security reasons.

What if my package is damaged during shipping?

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All shipments are fully insured. If your package arrives damaged, don't accept delivery and contact us immediately. We'll arrange for a replacement to be sent right away at no additional cost.

Can I track my order in real-time?

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Yes! Once your order ships, you'll receive a tracking number that allows you to monitor your package's progress in real-time through our website or the carrier's tracking system.

Need Help with Shipping?

Our customer service team is here to assist

📞

Phone Support

+41588196200

Mon-Fri: 9:00-18:00

✉️

Email Support

[email protected]

Response within 24 hours

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Live Chat

Available on website

Mon-Fri: 9:00-18:00